Use case
Build a helpdesk and ticketing app with AI
Describe how support reaches you and NeoBuild generates a ticketing app — intake, priorities, SLA timers and resolution reporting — on a Supabase database you own.
Per-agent pricing makes helpdesk software expensive exactly when your team grows. Describe your queues, priorities and SLAs, and NeoBuild builds a ticketing app you own outright.
What your Helpdesk includes
Features you get
- Ticket intake with category, priority and requester
- Queues and assignment to agents or teams
- SLA timers with breach highlighting
- Threaded replies and internal notes
- Resolution reporting by category and agent
Data model NeoBuild sets up
- requesters (name, email, department or company)
- tickets (subject, category, priority, status, assignee, opened_at, due_at)
- ticket_messages (ticket, author, body, is_internal, sent_at)
- sla_rules (priority, first_response_mins, resolution_mins)
How NeoBuild builds it
- Describe your queues — Categories, priorities, who handles what and your SLA targets.
- Preview a ticket — Raise one, reply, add an internal note and watch the SLA timer.
- Add the reporting — Ask for volume by category, first-response time, or agent workload.
- Own it — No per-agent pricing — export the code and run it on your own Supabase.
Try this prompt in NeoBuild
Build an internal IT helpdesk: staff raise tickets with a category and priority, tickets route to a queue and get assigned to an agent, SLA targets of 2 hours first response and 1 working day resolution for high priority with breaches highlighted in red, threaded replies plus internal-only notes, and a dashboard showing open tickets by category and average first-response time.FAQ
Why build a helpdesk instead of buying one?
Mostly cost shape and fit. Commercial helpdesks charge per agent every month and still may not match your categories or SLA rules. A generated app matches your process and has no per-seat cost, though you take on running it.
Can it track SLAs and show breaches?
Yes. Give your first-response and resolution targets per priority in the prompt and the app calculates due times and highlights tickets at risk or breached.
Can customers raise tickets themselves?
Yes — ask for an external intake form or a customer login. For a fuller external experience, pair it with the client portal use case.
Build the Helpdesk you can keep
Describe your workflow in plain English. NeoBuild generates a React app with live preview, a Supabase-backed data model, and export paths via ZIP or GitHub.
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